Welcome to MATRA. By accessing or purchasing from our website-https://shopmatra.com/ (the “Site”), you (“Customer” / “User”) agree to be bound by the following Terms & Conditions. These Terms govern your use of our products and services across clothing, jewelry, home décor, and lifestyle items. Please read them carefully before proceeding.
1. Acceptance of Terms
By using this Site, placing an order, or accessing any service from MATRA, you acknowledge that:
- You are at least 18 years of age or accessing the Site under the supervision of a legal guardian.
- You have read, understood, and agreed to these Terms.
- MATRA reserves the right to update, modify, or replace these Terms at any time without prior notice.
2. Products & Services
- MATRA offers kurti suits, men’s, women’s, and children’s clothing, jewelry, bed sheets, pillow covers, mosquito nets, and lifestyle products.
- All descriptions, images, and specifications are provided for reference purposes only. Minor variations in color, texture, embroidery, or finish may occur due to photography or screen resolution.
- MATRA reserves the right to discontinue or modify products without prior notice.
3. Pricing & Payments
- All prices are listed in [insert currency] and are subject to change without notice.
- Prices are exclusive of applicable taxes, duties, and shipping charges unless otherwise stated.
- MATRA accepts multiple payment methods via secure third-party gateways. By providing payment details, you confirm that you are authorized to use the chosen method.
- In the event of pricing errors, MATRA reserves the right to cancel or refuse any order at its sole discretion.
4. Order Acceptance & Cancellation
- An order confirmation does not signify acceptance. MATRA reserves the right to verify and approve all purchases.
- Orders may be canceled or limited at any time due to stock availability, payment issues, fraudulent activity, or unforeseen circumstances.
- Customers may request cancellation before shipment, subject to MATRA’s approval. Once shipped, cancellation requests will not be entertained.
5. Shipping & Delivery
- Shipping timelines are indicative and may vary due to logistics, customs, or unforeseen delays.
- MATRA is not liable for late delivery, customs restrictions, or losses caused by third-party logistics providers.
- Risk of loss passes to the customer upon delivery to the carrier.
6. Returns & Refunds
- Products are eligible for return/refund only under MATRA’s Returns & Refund Policy (published separately).
- Products damaged due to customer negligence, misuse, or normal wear and tear will not be eligible for return/refund.
- Customized, intimate wear, or hygiene-sensitive items are non-returnable.
7. Intellectual Property
- All trademarks, product names, logos, images, and content displayed on the Site belong exclusively to MATRA.
- Unauthorized use, reproduction, or distribution of MATRA’s intellectual property is strictly prohibited.
8. Limitation of Liability
To the maximum extent permitted by law:
- MATRA shall not be liable for any indirect, incidental, special, or consequential damages arising from product use, delay in delivery, or inability to access the Site.
- MATRA’s total liability, under any circumstance, shall not exceed the value of the product purchased.
- MATRA is not liable for damages caused by improper handling, customer misuse, or third-party interventions.
9. Indemnification
By using this Site, you agree to indemnify and hold harmless MATRA, its affiliates, employees, suppliers, and partners from any claims, damages, liabilities, or expenses arising from:
- Your violation of these Terms,
- Misuse of products,
- Infringement of third-party rights.
10. Governing Law & Jurisdiction
- These Terms shall be governed by and construed under the laws of INDIA .
- All disputes shall be subject to the exclusive jurisdiction of courts located in KOLKATA,WEST BENGAL.
- Customers outside INDIA are responsible for compliance with local laws where applicable.
11. Force Majeure
MATRA shall not be liable for any failure or delay caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, pandemics, governmental restrictions, shipping delays, or system failures.
12. Contact Information
For queries or concerns regarding these Terms, please contact:
MATRA Customer Care
Email: support@shopmatra.com
Phone: 7003890675
